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Terms of Use

Last updated: 07/10/2026

THESE TERMS OF USE ("TERMS") GOVERN YOUR ACCESS TO AND USE OF REDNEURONLAB.IN ("WEBSITE"), OPERATED BY RED NEURON LAB. BY ACCESSING OR USING THE WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE WEBSITE.

Your use of the Website is also subject to our Privacy Policy, which explains how we collect and use personal information.

1. About Us

Red Neuron Lab ("Company", "We", "Us", "Our") designs and sells the Bharat Gateway range of industrial IoT gateways, the HiveProvisioner cloud platform, and related AI and predictive-maintenance services ("Products and Services"). This Website provides information about those Products and Services. "You" or "User" means any person accessing the Website.

2. Eligibility

The Website is intended for business users aged 18 or older. By using it, you confirm that you meet this requirement and, where you act on behalf of an organisation, that you are authorised to accept these Terms on its behalf.

3. Use of the Website

You agree to use the Website only for lawful purposes. You must not:

  • Attempt to gain unauthorised access to the Website, its servers, or any connected system
  • Introduce viruses, malware, or any other harmful code
  • Scrape, copy, or harvest content or data from the Website by automated means without our written permission
  • Submit false, misleading, or unlawful information through any form on the Website
  • Use the Website in any way that could damage, disable, or impair it or interfere with other users

4. Product Information

Product descriptions, specifications, datasheets, and other technical material on the Website are provided for general information. We work to keep them accurate, but specifications may change without notice. Information on the Website does not constitute an offer to sell; any purchase is governed by a separate quotation, order, or agreement with the Company.

5. HiveProvisioner and Other Services

Access to HiveProvisioner and other hosted services, including any free trial, is governed by the separate terms presented when you sign up for those services. These Terms apply only to the Website.

6. Downloads and Firmware

Documents, firmware, and other files made available for download are provided for use with genuine Red Neuron Lab products only. You may not modify, reverse engineer, redistribute, or resell them except as permitted by law or with our written consent. Installing firmware is at your own risk; please follow the instructions supplied with each release.

7. Intellectual Property

All content on the Website, including text, graphics, logos, product names, images, and software, is owned by or licensed to the Company and is protected by applicable intellectual property laws. You may view and print pages for your own internal business reference. Any other use requires our prior written permission.

8. Information You Submit

When you contact us through the Website, you confirm that the information you provide is accurate and that you are entitled to share it. We handle personal information in line with our Privacy Policy.

9. Third-Party Links

The Website may link to third-party websites. We do not control and are not responsible for their content, policies, or practices. Accessing them is at your own risk.

10. Disclaimer

The Website and its content are provided on an "as is" and "as available" basis. To the extent permitted by law, we make no warranties, express or implied, that the Website will be uninterrupted, error-free, or free of harmful components. Product warranties are provided separately with each Product.

11. Limitation of Liability

To the extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, arising from your use of or inability to use the Website.

12. Indemnification

You agree to indemnify and hold harmless the Company, its directors, employees, and agents from any claims, losses, or expenses arising from your breach of these Terms or your misuse of the Website.

13. Governing Law and Disputes

These Terms are governed by the laws of India. The courts at Jodhpur, Rajasthan shall have exclusive jurisdiction over any dispute arising from them.

14. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page, and the "Last updated" date above will be revised. Continued use of the Website after changes are posted means you accept the updated Terms.

15. Contact Us

For questions about these Terms, contact us at contact@redneuronlab.in or write to us at Flat No. 1, Shri Ram Society, Pandurang Colony, Erandwane, Pune, Maharashtra 411004.